GM Welcome Letter
Welcome to Park Regis Anchorage, a property of StayWell Holdings, one of the largest hotel management groups in Asia Pacific.
The health and safety of our guests and team members is our greatest priority, and we want you to know that we take this responsibility very seriously. In light of the recent pandemic, we have undertaken an intensive audit of all hygiene and sanitation practices across the entire group.
As part of the hotel’s commitment to provide a safe and comfortable atmosphere for our valued guests, we would like to inform you that the following precautionary measures are in place:
StayWell measures include:
- Temperature checks for all visitors and guests, including staff and contractors working within the hotel
- All visitors to the hotel, including staff, will be required to complete a Travel Declaration Form
- Regular disinfection and sanitisation of all public areas with a focus on high frequency touch points
- Enhanced cleaning procedures in place for all guest rooms
- Implementation of social distancing measures
- Masks & gloves are available within the premises for all guests and staff
- Hand sanitiser is available within the premises for all guests and staff, including in all guest rooms located within your bathroom
- Mini-Toiletries available on request
As an extra precaution, we have also removed the guest compendium and minibar from your room. If you require any information on our hotel services or facilities, or would like to order any of the minibar items listed in the menu, please contact reception by dialling 9 on your in-room phone.
We would like to assure you that we will continue to remain vigilant and strongly encourage our guests to observe good personal hygiene and maintain social distancing throughout the hotel.
We hope the above information is of help, however if you have any questions or concerns, please do not hesitate to contact reception as we are here to assist you.
If you have any questions dial “9” for reception.
We accept all major credit cards (surcharge applies**): American Express, Diners Club, MasterCard, Visa, and Bankcard.
**If you are settling your account with a credit card, please note a credit card transaction fee will apply. Current fee is 1.5% for Visa/MasterCard/Bankcard and 3.5% for AMEX/Diners. Payments by cash or EFTPOS do not attract transaction fees.
Note: these rates are subject to change without prior notice.
Adaptors are subject to availability. An adaptor can be rented from the front desk.
Baby cots are available for hire. Please contact reception to arrange delivery. Dial 9
We will be happy to assist you with same day baggage storage. Please contact reception. Dial 9
Breakages and Damage
All apartments are fully equipped with standard inventory. Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest.
For a small fee, a complete range of business services are available including courier and mail services, photocopying, facsimile and word processing. Please contact reception. Dial 9
We allow one parking space per unit. Please see car park map provided.
Check Out Time
Check out time is 10:00am. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Late check out charges apply. Should you be leaving prior to 7am on the day of your departure, please contact Reception the day prior to settle any accounts and arrange for key collection.
We accept all major credit cards: American Express, Diners Club, MasterCard, and Visa. Credit card surcharge applies – see Accounts.
We offer dry cleaning 5 days a week. Place the completed list in the laundry bag provided in your wardrobe and leave at the Reception desk prior to 8am for collection. Your garments will be available for collection from Reception at approximately 6pm. For additional laundry services outside of the nominated times, please contact reception. Dial 9
A facsimile service is available at Reception. Charges are summarized below:
$2.50 first page & $1.00 for every page thereafter
- Country & Interstate
$4.50 first page & $1.00 for every page thereafter
$6.50 first page & $1.00 for every page thereafter
- Incoming Faxes
$0.50 per page
We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. Please log onto www.staywellgroup.com/feedback to submit an online form. Your feedback will be analysed and used to continually improve the standard of services and facilities and training of our hotel staff.
Large bins are located in the car park. They are emptied twice weekly on Mondays and Thursdays. If you
have any extra rubbish it would be appreciated if you put it into these bins.
Should you have any special room servicing requirements such as a nominated time for servicing your apartment, additional blankets, additional coat hangers etc, please contact Reception. Dial 9
If you come across any issues with your room please contact Reception immediately. Dial 9
Please remember to take your room key with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two keys are available per unit. Lost or unreturned keys will attract a fee. There is a security key for the lift attached to the room keys.
If you have not already done so, please speak with reception about free registration with the “StayWell Rewards” program. As a member you will receive great discounts and earn points every time you stay at any StayWell Hospitality Group property.
Qantas Frequent Flyer
We accept Qantas Frequent Flyer cards for all direct bookings with applicable rates at StayWell Holdings properties.
We accept for all valid purchases made at any StayWell Hospitality Group property.
Terms and conditions apply, only one loyalty program is eligible for points earning per stay.
Please contact reception should there be any items requiring our attention. Dial 9
Mon-Fri – 7am – 8pm
Saturday – 8am – 5pm
Sun – 8am – 4pm
The manager will be onsite to assist with after-hours requests. Dial 9
All rooms are non-smoking. Smoking is prohibited and smoke detectors will trigger the fire alarm. The Fire Department can isolate the cause to each individual unit and there will be a fine/penalty imposed as the Fire Department must attend. If you need to smoke in the building then please use ashtrays and do so on the balconies.
The pools are open between 6am and 10pm. For everyone’s safety, glass is not permitted in the pool area. Children must be accompanied by an adult at all times.
For information on a wide number of tours that operate in this area, please contact Reception who will be happy to assist you with your enquiries. Dial 9
Please ensure that all external doors and windows are kept closed whilst the air conditioning systems are operating. The ideal operating temperature is 22 degrees Celsius. When you leave your apartment please turn off the air conditioners. Rapid cooling will occur on your return. Breakdown of the air conditioning system may occur if they are used inappropriately. So for your indoor comfort, please adhere to this advice.
Please do not hang towels, clothing or other items over the balcony. Please consider the guests below by not throwing rubbish or other items over the balcony.
Do Not Disturb
Please place your “Do Not Disturb” sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced with this in place.
A hair dryer is located in the ensuite bathroom. If you encounter a problem with your hair dryer please contact Reception and a replacement will be found.
At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers complimentary unlimited Wi-Fi – a maximum of 5 devices per room. The password for the hotel Wi-Fi will be provided upon check-in at the guest’s request. If you lose the password throughout your stay, please contact reception for further details. For Technical Support call TOLL-FREE on 1300 132 630
Iron & Ironing Board
An iron and ironing board can be found in your apartment.
1 and 2 bedroom apartments offer a comprehensive kitchen facility. Whilst the operation of the appliances is fairly self-explanatory, please contact Reception should you experience any difficulties. Dial 9 **Please always use your range hood when cooking.** Strictly no cooking in hotel rooms.
For your convenience when using the dryer, please leave the laundry door open at all times. If not, the dryer will overheat and shutdown. If this should occur then let the dryer cool down before pressing the reset button. (Only in 1- and 2-bedroom apartments).
Each apartment is fitted with a direct dial telephone. Calls are charged at the following rates:
$0.80 for unlimited talk time (Local area only)
$1.50 for connection and $0.80 per pulse thereafter
Domestic Reservations & Information
- Qantas 13 13 13
- Virgin Blue 13 67 89
- Jetstar 13 15 38
International Reservations & Information
- Qantas 13 13 13
- Virgin Blue 13 24 76
- Jetstar 13 15 38
Townsville Airport is located on the corner of Stinson Avenue and Halifax Street. Allow a 15-minute drive.
Safety & Security
For any emergency Fire, Police or Ambulance services, dial 9 – for the Front Office Manager.
000 is the emergency telephone number (Fire / Police / Ambulance) in Australia.
In the event of a fire alarm being activated you should vacate your apartment. There are stairs at each end of the building. Follow the green EXIT signs. Please note; the Fire Department must attend alarms raised in the property. The Fire Department can isolate the cause of an alarm to each individual unit. If guests are found to be responsible for setting off the fire alarms, any resulting charges/fine or penalty incurred from the Fire Department will be charged to the guest. Do not use the elevator. Check the diagram on the back of your apartment door for your nearest exit.
For first aid treatment, please contact Reception. Dial 9
For security reasons, please ensure all doors and windows are locked and closed behind you when entering and leaving your apartment.
Welcome to StayWell Hospitality Group
The Park Regis brand is owned and managed by Australian-based StayWell Hospitality Group (SWHG) – one of the few independently owned hotel management groups in the Asia Pacific. Park Regis is SWHG’s flagship upscale brand that delivers a distinctive blend of old-world English charm and modern Australian hospitality.
Formed in June 2006, SWHG has significantly expanded its portfolio of properties with locations around Australia including Sydney, Blue Mountains, Hunter Valley, Melbourne, Brisbane, Cairns, Townsville, Hobart and Launceston. Most recently the Park Regis brand, under SWHG, has expanded internationally with the addition of key global destinations including Dubai and Singapore. The Park Regis brand and SWHG will continue to expand globally in the near and distant future. SWHG’s sales offices are now located in London, Munich and Hong Kong, in addition to the Group’s head office located in Sydney, Australia.
Park Regis Brand
Park Regis is a quality accommodation product aimed at the more discerning guest. All our properties aim to deliver up-to-date features, innovative technologies and welcoming service. Park Regis properties are centrally located offering accessibility and a prime position to attend business or act as an ideal base for sightseeing and leisure activities. The initial property to launch under the Park Regis brand was the well-known Park Regis City Centre in Sydney, Australia; the brand derived its name from this distinctive Park Regis building, a distinguished landmark located on Park Street, Sydney, and one of the first high rise apartments – this was the first of many Park Regis hotels to open around Australia and internationally.
Leisure Inn Brand
Also managed by StayWell Hospitality Group, the Leisure Inn brand encapsulates what guests want and deserve from a quality hotel product. Leisure Inn offers value-for-money accommodation with all hotels in the portfolio positioned in truly unbeatable locations with exceptionally comfortable rooms, modern facilities and friendly and welcoming staff. We look forward to welcoming you to one of our many properties in the near future! For more information on the Park Regis brand and the complete portfolio of StayWell Hospitality Group properties, please visit www.staywellgroup.com.