Park Regis Anchorage Exterior

Hotel Information

Welcome to Park Regis Anchorage

On behalf of Park Regis Anchorage, I would like to take this opportunity to welcome you to our property. We recognise that you have a wide variety of accommodation options to choose from and we are honoured that you have selected to stay with us while in Townsville.

Park Regis Anchorage is a part of the Park Regis brand, managed by StayWell Holdings – one of the largest hotel management groups in Asia Pacific. Together with its parent company Prince Hotels Inc., it offers a combined portfolio of properties across a diverse network of open and operating hotels, resorts, golf courses and ski resorts in locations such as Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle to midscale.

You may pick up on the subtle Australian influence we have incorporated throughout the hotel to affirm the roots of the Park Regis brand.

If you are not already a member of our Stay Well Rewards loyalty programme, I invite you to join other members, where you can earn and redeem points every time you stay with us worldwide, enjoy exclusive member only offers, and best of all, it’s free to join. Just speak to our friendly reception team where they can help you sign up, or alternatively you can join at www.staywellrewards.com.

We sincerely hope you enjoy your stay at Park Regis Anchorage and look forward to hearing any comments or feedback you may have about our facilities and services. Please visit www.staywellgroup.com/contact-us to submit an online form. Your feedback will be analysed and used to continually improve the standard of services, facilities and training of our hotel staff.

Once again, thank you for choosing Park Regis Hotels.

Stay Well,

Simon Wan

Simon Wan
President and Director

GM Welcome Letter

Welcome to Park Regis Anchorage, a property of StayWell Holdings, one of the largest hotel management groups in Asia Pacific.

The health and safety of our guests and team members is our greatest priority, and we want you to know that we take this responsibility very seriously. In light of the recent pandemic, we have undertaken an intensive audit of all hygiene and sanitation practices across the entire group.

As part of the hotel’s commitment to provide a safe and comfortable atmosphere for our valued guests, we would like to inform you that the following precautionary measures are in place:

StayWell measures include:

  • Temperature checks for all visitors and guests, including staff and contractors working within the hotel
  • All visitors to the hotel, including staff, will be required to complete a Travel Declaration Form
  • Regular disinfection and sanitisation of all public areas with a focus on high frequency touch points
  • Enhanced cleaning procedures in place for all guest rooms
  • Implementation of social distancing measures
  • Masks & gloves are available within the premises for all guests and staff
  • Hand sanitiser is available within the premises for all guests and staff, including in all guest rooms located within your bathroom
  • Mini-Toiletries available on request

As an extra precaution, we have also removed the guest compendium and minibar from your room. If you require any information on our hotel services or facilities, or would like to order any of the minibar items listed in the menu, please contact reception by dialling 9 on your in-room phone.

We would like to assure you that we will continue to remain vigilant and strongly encourage our guests to observe good personal hygiene and maintain social distancing throughout the hotel.

We hope the above information is of help, however if you have any questions or concerns, please do not hesitate to contact reception as we are here to assist you.

Sincerely,

Kristie Stanbridge
General Manager

COVID-19 Measures

Hotel Facilities

If you have any questions dial “9” for reception.

Accounts

We accept all major credit cards (surcharge applies**): American Express, Diners Club, MasterCard, Visa, and Bankcard.

**If you are settling your account with a credit card, please note a credit card transaction fee will apply. Current fee is 1.5% for Visa/MasterCard/Bankcard and 3.5% for AMEX/Diners. Payments by cash or EFTPOS do not attract transaction fees.

Note: these rates are subject to change without prior notice.


Adaptors

Adaptors are subject to availability. An adaptor can be rented from the front desk.


Baby Facilities

Baby cots are available for hire. Please contact reception to arrange delivery. Dial 9


Baggage Service

We will be happy to assist you with same day baggage storage. Please contact reception. Dial 9


Breakages and Damage

All apartments are fully equipped with standard inventory. Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged is the responsibility of the guest.


Business Services

For a small fee, a complete range of business services are available including courier and mail services, photocopying, facsimile and word processing. Please contact reception. Dial 9


Car Parking

We allow one parking space per unit. Please see car park map provided.


Check Out Time

Check out time is 10:00am. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Late check out charges apply. Should you be leaving prior to 7am on the day of your departure, please contact Reception the day prior to settle any accounts and arrange for key collection.


Credit

We accept all major credit cards: American Express, Diners Club, MasterCard, and Visa. Credit card surcharge applies – see Accounts.


Dry Cleaning

We offer dry cleaning 5 days a week. Place the completed list in the laundry bag provided in your wardrobe and leave at the Reception desk prior to 8am for collection. Your garments will be available for collection from Reception at approximately 6pm. For additional laundry services outside of the nominated times, please contact reception. Dial 9


Facsimile

A facsimile service is available at Reception. Charges are summarized below:

Transmission:

  • Local
    $2.50 first page & $1.00 for every page thereafter
  • Country & Interstate
    $4.50 first page & $1.00 for every page thereafter
  • International 
    $6.50 first page & $1.00 for every page thereafter
  • Incoming Faxes 
    $0.50 per page

Feedback

We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. Please log onto www.staywellgroup.com/feedback to submit an online form. Your feedback will be analysed and used to continually improve the standard of services and facilities and training of our hotel staff.


Garbage Disposal

Large bins are located in the car park. They are emptied twice weekly on Mondays and Thursdays. If you
have any extra rubbish it would be appreciated if you put it into these bins.


Housekeeping

Should you have any special room servicing requirements such as a nominated time for servicing your apartment, additional blankets, additional coat hangers etc, please contact Reception. Dial 9

If you come across any issues with your room please contact Reception immediately. Dial 9


Keys

Please remember to take your room key with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two keys are available per unit. Lost or unreturned keys will attract a fee. There is a security key for the lift attached to the room keys.


Loyalty Programs

Stay Well Rewards

If you have not already done so, please speak with reception about free registration with the “Stay Well Rewards” program. As a member you will receive great discounts and earn points every time you stay at any StayWell Hospitality Group property.

Qantas Frequent Flyer

We accept Qantas Frequent Flyer cards for all direct bookings with applicable rates at StayWell Holdings properties.

Myer One

We accept for all valid purchases made at any StayWell Hospitality Group property.
Terms and conditions apply, only one loyalty program is eligible for points earning per stay.


Maintenance

Please contact reception should there be any items requiring our attention. Dial 9


Reception

Mon-Fri – 7am – 8pm
Saturday – 8am – 5pm
Sun – 8am – 4pm

The manager will be onsite to assist with after-hours requests. Dial 9


Smoking

All rooms are non-smoking. Smoking is prohibited and smoke detectors will trigger the fire alarm. The Fire Department can isolate the cause to each individual unit and there will be a fine/penalty imposed as the Fire Department must attend. If you need to smoke in the building then please use ashtrays and do so on the balconies.


Swimming Pools

The pools are open between 6am and 10pm. For everyone’s safety, glass is not permitted in the pool area. Children must be accompanied by an adult at all times.


Tour Bookings

For information on a wide number of tours that operate in this area, please contact Reception who will be happy to assist you with your enquiries. Dial 9

Room Facilities

Air Conditioning

Please ensure that all external doors and windows are kept closed whilst the air conditioning systems are operating. The ideal operating temperature is 22 degrees Celsius. When you leave your apartment please turn off the air conditioners. Rapid cooling will occur on your return. Breakdown of the air conditioning system may occur if they are used inappropriately. So for your indoor comfort, please adhere to this advice.


Balcony

Please do not hang towels, clothing or other items over the balcony. Please consider the guests below by not throwing rubbish or other items over the balcony.


Do Not Disturb

Please place your “Do Not Disturb” sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced with this in place.


Hairdryer

A hair dryer is located in the ensuite bathroom. If you encounter a problem with your hair dryer please contact Reception and a replacement will be found.


Internet Access

At all Park Regis & Leisure Inn Hotels in Australia we are delighted to offer our valued customers complimentary Wi-Fi up to 250MB per day – maximum 5 devices per room. Additional data may be purchased once the 250MB limit has been reached. Please contact reception for further details. For Technical Support call TOLL FREE on 1300 132 630


Iron & Ironing Board

An iron and ironing board can be found in your apartment.


Kitchen Facilities

1 and 2 bedroom apartments offer a comprehensive kitchen facility. Whilst the operation of the appliances is fairly self-explanatory, please contact Reception should you experience any difficulties. Dial 9 **Please always use your range hood when cooking.** Strictly no cooking in hotel rooms.


Laundry Facilities

For your convenience when using the dryer, please leave the laundry door open at all times. If not, the dryer will overheat and shutdown. If this should occur then let the dryer cool down before pressing the reset button. (Only in 1- and 2-bedroom apartments).


Telephone Charges

Each apartment is fitted with a direct dial telephone. Calls are charged at the following rates:

  • Local
    $0.80 for unlimited talk time (Local area only)
  • STD
    $1.50 for connection and $0.80 per pulse thereafter

Local Information

Airline Offices

Domestic Reservations & Information

  • Qantas 13 13 13
  • Virgin Blue 13 67 89
  • Jetstar 13 15 38

International Reservations & Information

  • Qantas 13 13 13
  • Virgin Blue 13 24 76
  • Jetstar 13 15 38

Townsville Airport is located on the corner of Stinson Avenue and Halifax Street. Allow a 15-minute drive.

Safety & Security

Emergency

For any emergency Fire, Police or Ambulance services, dial 9 – for the Front Office Manager.
000 is the emergency telephone number (Fire / Police / Ambulance) in Australia.


Fire

In the event of a fire alarm being activated you should vacate your apartment. There are stairs at each end of the building. Follow the green EXIT signs. Please note; the Fire Department must attend alarms raised in the property. The Fire Department can isolate the cause of an alarm to each individual unit. If guests are found to be responsible for setting off the fire alarms, any resulting charges/fine or penalty incurred from the Fire Department will be charged to the guest. Do not use the elevator. Check the diagram on the back of your apartment door for your nearest exit.


First Aid

For first aid treatment, please contact Reception. Dial 9


Security

For security reasons, please ensure all doors and windows are locked and closed behind you when entering and leaving your apartment.

Brand Story

Welcome to StayWell Hospitality Group

The Park Regis brand is owned and managed by Australian-based StayWell Hospitality Group (SWHG) – one of the few independently owned hotel management groups in the Asia Pacific. Park Regis is SWHG’s flagship upscale brand that delivers a distinctive blend of old-world English charm and modern Australian hospitality.

Formed in June 2006, SWHG has significantly expanded its portfolio of properties with locations around Australia including Sydney, Blue Mountains, Hunter Valley, Melbourne, Brisbane, Cairns, Townsville, Hobart and Launceston. Most recently the Park Regis brand, under SWHG, has expanded internationally with the addition of key global destinations including Dubai and Singapore. The Park Regis brand and SWHG will continue to expand globally in the near and distant future. SWHG’s sales offices are now located in London, Munich and Hong Kong, in addition to the Group’s head office located in Sydney, Australia.

Park Regis Brand

Park Regis is a quality accommodation product aimed at the more discerning guest. All our properties aim to deliver up-to-date features, innovative technologies and welcoming service. Park Regis properties are centrally located offering accessibility and a prime position to attend business or act as an ideal base for sightseeing and leisure activities. The initial property to launch under the Park Regis brand was the well-known Park Regis City Centre in Sydney, Australia; the brand derived its name from this distinctive Park Regis building, a distinguished landmark located on Park Street, Sydney, and one of the first high rise apartments – this was the first of many Park Regis hotels to open around Australia and internationally.

Leisure Inn Brand

Also managed by StayWell Hospitality Group, the Leisure Inn brand encapsulates what guests want and deserve from a quality hotel product. Leisure Inn offers value-for-money accommodation with all hotels in the portfolio positioned in truly unbeatable locations with exceptionally comfortable rooms, modern facilities and friendly and welcoming staff. We look forward to welcoming you to one of our many properties in the near future! For more information on the Park Regis brand and the complete portfolio of StayWell Hospitality Group properties, please visit www.staywellgroup.com.

TV Guide